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Profitable customer engagement: concept, metrics and strategies by V Kumar
Material type:
TextLanguage: English Publication details: New Delhi Sage Publication 2013Edition: 1st editionDescription: xxiv, 312p. ; 23 cmISBN: - 9788132113409
- 658.812 KUM
| Item type | Current library | Call number | Status | Date due | Barcode |
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National Institute of Technology, Silchar DL(MBA) | 658.812 KUM (Browse shelf(Opens below)) | Available | 96599 |
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| 658.81 SAT Strategic human resource management | 658.812 GUR Organisational schizophrenia: impact on customer service quality | 658.812 JON Napoleonic leadership: a study in power | 658.812 KUM Profitable customer engagement: concept, metrics and strategies | 658.812 MAH Total customer value management: transforming business thinking | 658.827 HAL Darwin's brands: adapting for success | 658.827 KOT B2B marketing |
Includes bibliographical references and index
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