TY - BOOK AU - a world report TI - Reforming public services in India : drawing lessons from success SN - 978-0-7619-3488-2 U1 - 352.3670954 PY - 2006/// CY - New Delhi PB - SAGE KW - India KW - Information technology KW - Political science N1 - Icludes bibliographical notes; M. R. Books ER -