TY  - BOOK
AU  - Gronroos, Christian
TI  - Service management and marketing: customer management in service competition
SN  - 9788126512874
PY  - 2007///
CY  - New Delhi
PB  - Wiley India (P) Ltd
KW  - HSS
N1  - x,483p.; 23.5cm; Book Emporium, Silchar
ER  -