TY  - BOOK
AU  - Besterfield, Dale H.
TI  - Total quality management
SN  - 9788131732274
U1  - 658.4013 
PY  - 2013///
CY  - Delhi
PB  - Pearson Education
KW  - Benchmarking
KW  - Management
KW  - Total quality management
N1  - Includes bibliographical references and index; SBA, New Delhi
ER  -