TY  - BOOK
AU  - Besterfield, Dale H.
TI  - Total quality management
SN  - 9789332534452
U1  - 658.4013 
PY  - 2015///
CY  - Noida
PB  - Pearson Education
KW  -  Management
KW  - Total quality management
KW  -   Benchmarking
N1  - Includes bibliographical references and index
ER  -