TY  - BOOK
AU  - Gureja, Gopal K
TI  - Organisational schizophrenia:  impact on customer service quality 
SN  - 9788132109563
U1  - 658.812 
PY  - 2015///
CY  - New Delhi
PB  - Sage Publication
KW  - General management
KW  - Human resource management
N1  - Includes bibliographical references and index
ER  -