TY  - BOOK
TI  - Marc helgesen and steven brown:active listening building skills for understanding
SN  - 0-521-39885-1
U1  - 428.34 
PY  - 1994///
CY  - New York
PB  - Cambridge
KW  - Listening- Problems,exercise
KW  - Active learning
KW  - Listening- Study and teaching
ER  -