TY  - BOOK
AU  - Helgesen, Marc
AU  - Brown, Steven
TI  - Marc helgesen and steven brown Active listening introduction: skill for understanding
SN  - 0-521-39881-9
U1  - 428.9 
PY  - 1995///
CY  - New York
PB  - Cambridge
KW  - English communication
KW  - English language
KW  - English language- Spoken english
ER  -