TY  - BOOK
AU  - Helgesen, Marc
AU  - Brown, Steven
TI  - Active listening: introducing skills for understanding
SN  - 0-521-39884-3
U1  - 428.9 
PY  - 1995///
CY  - Cambridge
PB  - Cambridge
KW  - English language
KW  - English languare- Communication
ER  -