TY  - BOOK
AU  - Pike, John
AU  - Barnes, Richard
TI  - TQM in action
SN  - 0-412-48790-X
U1  - 658.562 
PY  - 1994///
CY  - London
PB  - Chapman
KW  - Total quality managent
N1  - Includes bibliographical references and index; Ahuja
ER  -